Our Commitment to Privacy
Chuck Wicks and 12South Music value our customers and respect their privacy. We collect customer information in an effort to provide you the products and services you request; to improve your shopping experience; to allow you to participate in sweepstakes, contests and promotions; and to communicate with you about products, services, sweepstakes, contests, promotions and related matters. We do not sell or rent your personal information to third parties in a manner that is inconsistent with the policies stated herein. As described in this policy, we may combine this information with data that is publicly available and data that we receive from other sources, including, but not necessarily limited to, those whose products and services are used to operate this Website, the Chuck Wicks store hosted and managed by 12South Music, and related site features. These sources may include affiliated businesses, third parties who provide services to enable the operation of the website and store.
12South Music, LLC
Attn: Privacy Officer
1300 Division Street
Nashville, TN 37203
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
- Information We Collect
- Using Information We Collect
- How We Use Email
- Information We Share with Others and Your Privacy Rights
- Updating or Reviewing Your Information
- Your Choices About Receiving Promotional Communications
- Cookies and Pixel Tags
- Links to Other Sites
- Privacy of Children on Our website
- California Privacy Requirements
- Questions or Comments?
Information We Collect
We may collect information (including your name, postal addresses, billing address, telephone number, email address and, when necessary, credit card information, login data) when you:
- Place an order from the Chuck Wicks store
- Return an item or make an exchange
- Inquire about our products or services
- Receive a gift package
- Create an account or user profile
- Subscribe to email
- Enter a sweepstakes, contest or promotion
- Are referred to us through a marketing promotion or business affiliate
- Participate in a marketing survey, promotion, or event
- Register, connect, or otherwise access the Website through one or more of your social media accounts, such as Facebook, Twitter, Foursquare or Instagram
We maintain the data that you provide us, along with a record of your purchases, in a secure database.
We also gather information about how visitors navigate through our website by using click stream data gathered with “cookies” and/or online tools such as “pixel tags.” See Cookies and Pixel Tags for further information.
Each time you visit this Website we collect the date and time you access our website, the Internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you’ve visited on our website) and general information about your system including operating system, browser type and version, browser settings connection speed, and screen resolution. We also maintain a record of your product interests and the purchases you make with us online or by phone.
Using Information We Collect
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:
- Process and track your orders
- Provide the products and services you request
- Redeem points and other awards
- Contact you about the status of an order
- Send you promotional mailers
- Send you email
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning products you have purchased
- Improve our merchandise selection and customer service
How We Use Email
When you provide us your email address we may send you emails to confirm your registration, process an order, respond to a request, provide customer service, or promote products, services, contests, sweepstakes, and related matters. Recipients of products and services will receive an email containing the goods or services purchased for them, or notifying them of the goods or services purchased for them.
Information We Share with Others and Your Privacy Rights
Use of this Website may require interfacing with other websites, software, platforms, systems, and processes. We may share information about you with other such websites, software, platforms, systems, and processes in order to improve your experience on the Website. We do not, however, sell or rent your personal information to third parties.
We also contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work with them to ensure that your privacy is respected and protected. We do not authorize any of these service providers to make any other use of your information. In addition, when we partner with another company to offer or provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. 12South Music its affiliates and its marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.
Updating or Reviewing Your Information
If you wish to edit your personal information, you may by calling Customer support at 1-615-852-6729. To protect your privacy, we will need to validate your identity before you update or review your information.
Your Choices About Receiving Promotional Communications
We want to communicate with you only if you want to hear from us. If you would like to have your name and address removed from receiving promotional mailers through the US Postal Service, email or otherwise, please contact us by calling, writing or emailing us below:
12South Music, LLC
Attn: Privacy Officer
1300 Division Street
Nashville, TN 37203
We will add your name and address to our “Do Not Contact” list and ensure that we honor your request. Please note that any requests to update your personal information by postal mail or phone, may take up to ten (10) days to process. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, sweepstakes, contests, and more, simply click the unsubscribe link provided at the bottom of every email we send.
Cookies and Pixel Tags
A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages you’ve visited on their site.
- Remember what items are in your shopping cart
- Recognize you when you return to our website
- Study how our guests navigate through our website and which products they request in site searches
- Keep track of your order as you shop on our website
- Process your order on our website
Protecting your personal information is important to us. Secure Sockets Layer (SSL) technology is used by to protect certain information that is transmitted over the Internet. If your browser or firewall doesn’t support SSL, you will not be able to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If your browser does not support SSL, you may get an upgrade from the browser manufacturer’s website. If you cannot access the secure server for any reason, please call 615.320.3000 to place an order.
Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as “phishing”). Many of these emails feature unauthorized uses of company logos and language. Some of these emails even go as far as showing exact copies of website pages. These emails and websites attempt to trick people into providing personal information such as: log-on IDs, passwords, credit card numbers, bank account information, Social Security Numbers, and other sensitive information. NEITHER CHUCK WICKS NOR 12SOUTH MUSIC WILL REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA EMAIL. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Chuck Wicks, 12South Music, or its affiliates, please call us at 615-852-6729 immediately.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Chuck Wicks and 12South Music and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. Neither Chuck Wicks nor 12South Music is responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.
Privacy of Children on Our Web Site
The Children’s Online Privacy Protection Act and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting information on children under the age of 13. It is our policy not to collect personal information on any person under 13.